Please note that due to recent arise in fraudulent transactions shipping will not be allowed on orders where the shipping and billing addresses do not match. The order will be cancelled and forwarded to our Fraud Department for further review and the necessary follow up and actions will be taken.
Our shipping is calculated based on the weight and destination of the order.
How long does shipping take
Orders are processed within 2 days of purchase with the exception of holidays. In some very rare cases, orders will ship one day later than the stated schedule.
Where is my tracking information?:
Tracking e-mails are generated the day following shipment by close of business (5 pm CST).
*Please note that due to a high volume of emails, any e-mail requesting tracking information before it is scheduled to go out will not receive a response.
When should I expect to receive my order?:
We ship with the United States Postal Service (USPS) Priority and it typically takes 3 business days. Usually with the date shipped counting as day one (please note that it can take up to six business days; the only guaranteed shipping time is through the purchase of expedited shipping).
Please remember that delivery time does not include weekends or holidays.
Do you offer Expedited shipping?:
We offer Expedited Shipping with USPS Monday – Friday on orders placed before 8 am CST.
Can I cancel or make changes to my order?:
Orders begin being processed almost immediately after they are placed. Once an order has been placed, it cannot be changed or canceled. No exceptions.
Please choose a secure ship to address, as one an item is shown as delivered, we are no longer responsible. Shipping costs cannot be refunded under any circumstance.
Packages returned to us:
Orders are sent to the address provided exactly as it was entered. Please make sure to place billing and shipping information on the appropriate lines. Packages returned to us due to failure to provide a correct or complete address will be resent after a new address is provided and shipping has been paid through PayPal. Failure to do so within one weeks time will result in order cancellation less the shipping costs as well as a 20% restocking fee.
Please make sure to enter shipping information properly to avoid shipping delays. A telephone number is required to ship any international orders. Due to our high volume and constant inventory turnover International orders are final sale. All taxes, duties, and fees are the sole responsibility of the customer. No exceptions. For large orders, please contact us for shipping pricing. Please choose a secure ship to address, as once an item is shown as delivered, we are no longer responsible. Shipping costs cannot be refunded under any circumstance.
Countries to which we ship internationally
We currently ship international orders to Canada, United Kingdom, Ireland, France, Germany, Switzerland, Australia and New Zealand.
Standard International orders are usually delivered within 7-17 business days. Cost is based on weight and destination.
Expedited International orders are usually delivered within 3-5 business days. Cost is based on weight and destination.